PRIVACY POLICY

Welcome to SWEET X SALTY!

We're excited to have you here and we value your privacy. In this privacy notice, we, SWEET X SALTY, want to explain how we handle your personal information. Throughout this notice, we'll refer to ourselves as 'we,' 'us,' or 'our.'

We know how important it is for you to understand how we use your data. This privacy policy will set out how and why we, SWEET X SALTY, store, collect, use and share your personal data. By browsing, enquiring or by placing an order with us, you consent to the collection, use and management of your information under the terms stated in this policy.

Your information will be securely handled by SWEET X SALTY and will be updated or deleted upon request. Our handling times for requests for deleting or updating personal data is a maximum of three months.  Subject access requests which may be deemed unreasonable maybe subject to charge.  

If you need to, please contact us at hello@sweetxsalty.co.uk using the email subject: GDPR REQUEST.

PERSONAL DATA SWEET X SALTY COLLECTS 

  • Full name and address

  • Telephone number and email address

  • Payment information

  • Business name & VAT number if a trade company

  • The information provided when you contact us

  • When you engage in our social media platform

  • Contact preferences

If you are accessing our website from a mobile device or PC, whether for browsing or making a purchase, we may gather certain information such as your IP address, browser type and version, country location with date and time, operating system, platform, and the specific pages you enter and exit on our site. Additionally, by using our website, you consent to the utilisation of tracking technologies that automatically record and store information about your visit. This may involve the use of 'cookies,' which are stored on your browser; however, the data collected does not personally identify you. Please note that without the use of cookies, some functionalities of our website may be disabled.

For information about viewing the cookies dropped on your device, visit - The cookies Squarespace uses. Functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve our website to you. Analytics and performance cookies are used on our website, as described below, only when you acknowledge our cookie banner. Our website uses analytics and performance cookies to view site traffic, activity, and other data.

HOW IS MY PERSONAL DATA USED AND WHY?

We use your personal information for specific legal reasons, including fulfilling contracts, pursuing legitimate interests, meeting legal obligations, and obtaining consent. The purposes range from customer enrolment to improving our products and services.

To make our products and services available to you:

We utilise your personal information to provide you with products, services, and information related to inquiries or purchases made from us, all aimed at ensuring customer satisfaction. This encompasses, but is not confined to, addressing specific inquiries, processing orders, facilitating online payments, and delivering services.

For administrative purposes:

Your personal data may be employed for internal business functions, including the enhancement of our website and the refinement of our products and services. Additionally, we may leverage your data to monitor the usage and effectiveness of our website, tailored to you and your viewing device. This utilisation aligns with our legitimate business interest, as it is vital to ensuring that our website is user-friendly and functions seamlessly across various devices.

HOW DOES SWEET X SALTY KEEP MY DATA SECURE?

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls.

WHO DOES SWEET X SALTY SHARE PERSONAL DATA WITH? 

We are committed to never selling any of your personal data to third parties. Nevertheless, to ensure the delivery of optimal services for customer satisfaction, we collaborate with a selection of trusted service providers who perform various functions on our behalf. When you make purchases from us, these organisations play a crucial role in tasks such as deliveries and payment processing. Engaging with these service providers aligns with our legitimate business interest, as it allows us to provide comprehensive services that may extend beyond our in-house capabilities.

HOW LONG DOES SWEET X SALTY KEEP PERSONAL DATA FOR? 

We will retain your personal data for as long as necessary for the purposes of the business.

In relation to newsletters, you, can unsubscribe from e-newsletter updates by following the link at the bottom of every email.  

YOUR RIGHTS

Under data protection laws, you have rights to access, correction, erasure, restriction, data portability, and objection. If you wish to exercise these rights, please contact us.

MARKETING

You may receive marketing communications based on your consent or legitimate interests. You can manage your preferences, unsubscribe, or opt out at any time.

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time. If we make significant changes we will let you know, but please regularly check this policy to ensure you are aware of the most updated version.

This privacy policy was updated 20 April 2024.