FAQs

COOKIES

  • We bake our delicious chunky XL New York cookies fresh to order and ship them via Royal Mail straight to your front door. They can be delivered UK wide and will reach you within 1 working day of shipping – see HERE for delivery guidance.

  • They’re HUGE! SWEET X SALTY chunky XL New York cookies are approx. 150g (5.3oz) each and approx. 10cm (4”) wide – ample for sharing, but only if you want to!

  • To embrace the ooey x gooey New York cookie at its best, pre heat your oven to 180C, pop your cookie(s) on a baking tray and warm them in the oven for 5 minutes until warm and squidgy. Warning: as tempting as they are - you might want to wait until they have cooled a little before you pop them in your mouth!

  • If you have excellent self control and want to save your cookies for later, either store them in an air tight container for up to 3 days or freeze your cookies on day of delivery for optimal freshness and flavour and re-heat from frozen at 180C for 5-10 minutes.

  • We’re working on it! We want to bring you the best cookie experience possible and we’ll only launch a new cookie when we are 100% happy.

  • We’re working on it! We want to bring you the best cookie experience possible and we’ll only launch a new cookie when we are 100% happy.

DELIVERY

  • We ship our delicious chunky XL New York cookies UK wide using Royal Mail Tracked 24.

  • You can receive our delicious chunky XL New York cookie gift boxes Wednesday to Saturday. We're unable to guarantee an exact delivery time, we strongly recommend keeping a close eye on your tracking information while your cookies are out for delivery.

  • To ensure your cookie order is perfect we require 48 hrs notice prior to baking and shipping for our cookie gift boxes. Orders close at 18:00 each day – as an example, if you want to select a Friday delivery, your order would need to be placed by 18:00 Tuesday.

  • Royal Mail Tracked 24 aim to deliver within 1 working day. To ensure your cookies arrive fresh we aim to minimise the travel time and bake your cookies to order on the day of shipping.

    We try our best to deliver orders as requested, but there may be instances when Royal Mail may experience unexpected delays beyond our control. Fair warning - if you need your cookies by a specific date, we would recommend ordering 1-2 days in advance.

    There are some locations where Royal Mail do not guarantee delivery within 1 day, these are: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3 postcodes.

  • Yes! Tracked 24 provides tracking to delivery point – SMS or email notifications are provided to the recipient with a photo on delivery. Royal Mail also offer delivery options of Safeplace and preferred neighbour with this service.

  • We strongly recommend shipping to an address where someone will be available for delivery. Royal Mail do offer delivery options before delivery is attempted including: specified Safeplace or preferred neighbour. Please note in the event delivery is not possible Royal Mail do reserve the right to take the parcel to a local collection office – in this instance they will leave a card explaining where it can be collected from and how to arrange re-delivery. If this occurs, rest assured our cookies keep very well at room temperature for a few days.

GIFTS & EVENTS

  • We make our cookies in small batches every day, so we are unable to change the size or the flavours with special requests. Each cookie gift box contains five 5-ounce cookies of the selected flavour. The best way to customize your cookie selection is to order the individual flavours you’d like as packs of five. For example, if you want multiple flavours you can add a 5-pack of our SWEET X SALTY collection and separate 5-pack of our Flavour Drop.

  • If you want to include a thoughtful message with your gift, please add the details in the notes section during checkout and we will include this on a special card.

  • No need to worry! We never include pricing or similar details for our online orders, your secret is safe with us!

  • Definitely! Our chunky XL New York cookies are perfect for any event. To get started, fill out an enquiry form. We’re happy to work with you to customize your order. Minimum quantities will apply for any customization, and the price and timeline may be adjusted accordingly.

  • Since we bake to order each day, we need advanced notice to plan for large orders. We typically require 3-4 week’s notice for large orders and an additional week if your order includes customization. That said, we will try to accommodate a shorter window if we're able to.